> For the complete documentation index, see [llms.txt](https://docs.bsure.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bsure.io/v1/partners/general-considerations.md). # General considerations Microsoft have made a [shared responsibility model](https://learn.microsoft.com/en-us/azure/security/fundamentals/shared-responsibility#division-of-responsibility) helping customers and partners to understand what responsibility Microsoft holds and what's customer responsibility.

Microsoft share responsibility model

Regardless of technology Microsoft place the responsibility of Accounts and identities on the customer. Very few customer are aware of this fact and place the responsibility for "everything" on their IT-partner. An IT-partner will have the opportunity of helping the customer to take their responsibility. Gartner have stated over the past years that IT is not a responsibility that can be placed within an IT-department, but it needs to be placed as a part of the business organization. IT-Partners/MSPs often struggle with topics like Access Management and Identity Lifecycle Management. If the customer finds a user named that have both licenses and permissions to do harm, they will in most cases blame their IT-Partner. But what if the user had the name . This user account was created 10 years ago and was in use 192 days ago. Could the IT-Partner be responsible for that user account based on these scenarios? * Mike left the customercompany five months ago, but no one told anyone * Mike is on paternity leave * Mike is hospitalized The answer is obviously no. Same goes for the user account Rita signing in from Nigeria. Should the partner block Rita from sign-in and take all precautions or should the partner inform and ask the customer for a decision. Is Rita on a vacation or is her account compromised? Maybe Ritas manager needs to be consulted. If partner calls Rita and ask her if she's in Nigeria, is that ok from a privacy perspective? Bsure means that customer needs to take the responsibility stated in the shared responsibility model which they accepted when they became a Microsoft cloud customer. If they want an IT-partner to help them with their responsibility, then this should be clearly stated in a service offering from the IT-Partner. Bsure Insights is a solution that can help the customer in taking their responsibility. The IT-partner have a great opportunity in helping the customer by asking questions, creating improvement projects and act on customer decisions. Bsure incourage partners to involve their customers in taking decisions and help them out with their knowlegde and expertice to ensure that the responsibility is placed and handled. Please contact us if You have any questions. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bsure.io/v1/partners/general-considerations.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.